At SVRN, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, make a purchase, or interact with us. By using our services, you agree to the terms outlined below.

1. Information We Collect

We collect the following information to provide you with a seamless shopping experience:

• Personal Information: Name, email address, phone number, shipping address, and billing details when you place an order or contact us.

• Payment Information: We use secure third-party payment gateways to process transactions. We do not store your credit/debit card details.

• Browsing Data: IP address, browser type, device information, and pages visited on our website, collected via cookies and analytics tools.

• Communication Data: Information you share via email, WhatsApp, or customer support inquiries.

We take care of your personal data and undertake to guarantee its confidentiality and security.

2. How We Use Your Information

We use your data responsibly to enhance your experience with Svarn:

• To process and fulfill your orders, including shipping and tracking updates.

• To communicate with you about your purchase, offers, or inquiries via email or WhatsApp.

• To improve our website and services through analytics and user feedback.

• To send promotional updates or newsletters (you can opt out at any time).

• To comply with legal obligations, such as tax reporting or fraud prevention.

3. How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your data only in these cases:

• With trusted service providers (e.g., courier partners, payment gateways) to fulfill your orders.

• With legal authorities if required by law or to protect our rights.

• In aggregated, anonymized form for analytics or marketing purposes.

4. Cookies and Tracking

We use cookies to enhance your browsing experience:

• Essential Cookies: To enable core website functionality, like cart management.

• Analytics Cookies: To understand how you interact with our site (e.g., via Google Analytics).

• You can manage cookie preferences through your browser settings, but disabling essential cookies may affect website functionality.

5. Data Security

We take your security seriously:

• Your data is stored on secure servers with encryption.

• Payment transactions are processed through PCI DSS-compliant gateways.

• While we strive to protect your information, no online transmission is 100% secure. We encourage you to use strong passwords and secure networks.

6. Your Rights

You have the following rights over your personal data:

• Access: Request a copy of the data we hold about you.

• Correction: Update inaccurate information.

• Deletion: Request deletion of your data (subject to legal obligations).

• Opt-Out: Unsubscribe from marketing emails or WhatsApp messages at any time. To exercise these rights, contact us at support@svrn.co.in or +91-9062644327.

7. Third-Party Links

Our website may contain links to third-party sites (e.g., payment gateways). We are not responsible for their privacy practices. Please review their policies before sharing information.

8. Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect data from minors. If we learn that we have collected such data, we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have questions or concerns about your privacy, please reach out to us:

• Email: support@svrn.co.in

• Phone/WhatsApp: +91-9062644327

• Address: 3115, Jai Lal Munshi ka Rasta, Jaipur, Rajasthan, India 302001

We’re here to ensure your experience with SVRN is safe, secure, and delightful.

Privacy Policy